ZH88 Game Privacy Policy

01 Overview

This Privacy Policy applies to all users of ZH88 Game, accessible at zh88game.fun and through our downloadable mobile application. It explains how we handle your personal information when you visit the platform, create an account, make deposits, play games or contact our support team.

ZH88 Game is committed to handling your personal data responsibly. We collect only what we need, use it only for legitimate purposes, and take reasonable steps to keep it secure. This policy is written to be as clear and straightforward as possible so you know exactly where you stand.

By registering an account on ZH88 Game you confirm that you have read and understood this Privacy Policy and agree to the processing of your personal data as described here. If you do not agree, please do not use the platform.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines, which together govern your use of ZH88 Game.

02 Data We Collect

ZH88 Game collects personal data in several ways: directly from you when you register or use the platform, automatically through your use of our website and app, and from third parties involved in processing your payments.

Information You Provide Directly

• Full name as it appears on your CNIC
• CNIC number (required for identity verification before first withdrawal)
• Date of birth (to confirm you are 18 or over)
• Mobile number registered with your JazzCash, Easypaisa or other payment account
• Bank account details where bank transfer is your chosen withdrawal method
• Email address if provided during registration or support contact
• Any information you voluntarily share when contacting our support team

Information Collected Automatically

• Device information including device type, operating system and browser
• IP address and approximate location derived from it
• Login timestamps and session duration
• Pages visited, games played and actions taken within the platform
• Deposit and withdrawal transaction records
• Cookies and similar tracking technologies (see Cookies section below)

Information from Third Parties

When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast or bank transfer, our payment processing partners share transaction confirmation data with us — including transaction reference numbers and confirmation of successful payment — so we can credit or debit your account correctly. We do not receive or store your full payment account password or PIN from any payment provider.

03 How We Use Your Data

The personal data ZH88 Game collects is used for the following purposes:

ZH88 Game does not use your personal data for targeted third-party advertising. We may send you promotional communications about bonuses, PSL season offers and new game launches via your registered mobile number or email, but only if you have not opted out of such messages. You can opt out at any time by contacting support.

04 Sharing Your Data

ZH88 Game does not sell your personal data. We share data only in the following limited circumstances:

• Payment Processors: When you deposit or withdraw via JazzCash, Easypaisa, Raast or bank transfer, we share the minimum necessary information with those providers to complete the transaction. Each provider operates under their own privacy terms.
• Game Suppliers: Our third-party game providers receive anonymised session data to deliver game content. They do not receive your name, CNIC or payment details.
• Technical Service Providers: We work with hosting, analytics and security vendors who may process data on our behalf. These partners are contractually bound to handle your data only as instructed by ZH88 Game.
• Legal Requirements: We may disclose personal data if required by applicable law or in response to a lawful request from an authorised authority. We will only share the minimum data necessary to comply with such requests.
• Business Transfers: In the event of a merger, acquisition or transfer of ZH88 Game's business, player data may be transferred to the successor entity. You would be notified before your data becomes subject to a materially different privacy policy.

05 Payments and Identity Verification

Because ZH88 Game handles real-money transactions in PKR, identity verification is a necessary part of operating the platform. Before your first withdrawal can be processed, you will be asked to submit a clear photo or scan of your CNIC — front and back — so we can confirm that your account is registered in your own name and that you are of legal age.

Payment data associated with your JazzCash, Easypaisa, Raast or bank account is used exclusively to process deposits and withdrawals. We do not store your full payment credentials, PIN or OTP on ZH88 Game servers. Transaction reference numbers and confirmation statuses are retained as part of your account record for dispute resolution and legal compliance purposes.

Third-Party Deposits

Deposits from payment accounts not registered in your name are not permitted. If a deposit is received from a third-party account, it may be reversed and the transaction flagged for review. This is both a security measure and a condition set out in our Terms and Conditions.

06 Cookies and Tracking

ZH88 Game uses cookies and similar tracking technologies on its website and mobile application. Cookies are small text files stored on your device that help us deliver a better experience, keep you logged in and understand how the platform is being used.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These handle your login session, maintain your account state and process transactions. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics Cookies: Help us understand which games are most popular, where players spend time and how the platform performs. Data collected is aggregated and used to improve the experience. We use anonymised analytics only.
• Preference Cookies: Remember your settings such as language preference and notification choices so you do not need to set them again each time you visit.
• Security Cookies: Used to detect and prevent suspicious activity, including multiple account creation attempts and unusual login patterns.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using ZH88 Game, but may affect the platform's ability to remember your preferences between sessions.

07 Data Retention

ZH88 Game retains your personal data for as long as your account is active and for a reasonable period thereafter. The specific retention periods depend on the type of data:

• Account Information: Retained for the duration of your account and for up to five years after account closure, to allow for dispute resolution and compliance with applicable record-keeping obligations.
• Transaction Records: Deposit and withdrawal records are retained for a minimum of five years from the date of each transaction. This is necessary for financial record-keeping and dispute resolution.
• Identity Verification Documents: CNIC copies and verification records are retained for the duration of the account and for up to five years after account closure.
• Support Correspondence: Messages sent to or received from ZH88 Game support are retained for up to three years to maintain a record of resolved issues and ongoing queries.
• Analytics Data: Aggregated, anonymised usage data may be retained indefinitely as it cannot be used to identify you personally.

When personal data is no longer needed and its retention period has expired, it is securely deleted or anonymised. If you request deletion of your account, we will action this request subject to any legal obligations that require us to retain specific records.

08 Security Measures

ZH88 Game takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect against unauthorised access, loss, alteration or disclosure of your information.

• All data transmitted between your device and ZH88 Game is encrypted using TLS (Transport Layer Security).
• Stored personal data is encrypted at rest using industry-standard encryption methods.
• Access to player data by ZH88 Game staff is restricted based on role and logged for audit purposes.
• Automated systems monitor for unusual login patterns, multiple account creation and suspicious transaction activity.
• Regular internal reviews of data handling practices are conducted to identify and address potential vulnerabilities.

While we take these measures seriously, no online system can guarantee absolute security. You also play a role in keeping your account safe by using a strong, unique password and not sharing your login credentials with anyone. If you believe your account has been accessed without your permission, contact support immediately.

09 Your Rights

As a ZH88 Game player you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your request and we will respond within a reasonable timeframe.

Right to Access

You can request a summary of the personal data ZH88 Game holds about you. We will provide this in a clear and readable format. Some data may be withheld where disclosure could affect fraud prevention or the rights of other individuals.

Right to Correction

If any personal data we hold about you is inaccurate or out of date, you can ask us to correct it. For example, if you have changed your registered mobile number or bank account, contact support to update your details.

Right to Deletion

You can request that your account and associated personal data be deleted. We will action deletion requests subject to any legal obligations that require us to retain certain records — for example transaction histories may need to be retained for a minimum period regardless of account closure.

Right to Restrict Processing

In certain circumstances you can ask us to stop using your data for specific purposes while a query or complaint is being resolved, without requiring full deletion of your account.

Right to Opt Out of Marketing

You can opt out of promotional messages from ZH88 Game at any time by contacting support. Opting out of marketing does not affect essential account notifications such as withdrawal confirmations or security alerts.

10 Minors

ZH88 Game is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of the account registration process and is confirmed again during identity verification before first withdrawal.

If we discover that an account has been registered by a person under 18, the account will be closed immediately, any balance forfeited, and all associated personal data deleted as promptly as legally permissible. If you believe a minor has registered an account on ZH88 Game, please contact support immediately so the matter can be investigated and resolved without delay.

11 Policy Updates

ZH88 Game may update this Privacy Policy from time to time. When changes are made, the "Last updated" date at the top of this page will be revised. For significant changes that materially affect how we use your personal data, we will make reasonable efforts to notify registered players via their registered contact details before the changes take effect.

Your continued use of ZH88 Game after a policy update constitutes acceptance of the revised Privacy Policy. If you disagree with any changes, you may request account closure by contacting support. We recommend reviewing this page periodically so you remain informed about how your data is handled.

12 Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data has been handled, please contact the ZH88 Game support team. We aim to respond to all privacy-related queries within two business days.

When contacting us about a privacy matter, please include your registered mobile number and clearly describe your request so we can assist you efficiently. Do not include your full CNIC number, password or payment credentials in any message to our team.

For general account queries — including deposits, withdrawals, bonuses and gameplay — please visit our FAQ page for quick answers, or contact support through the same email address above.